Returns Policy

Always here to help.

We are happy to accept returns up to 14 days after receipt. We will arrange for a full refund of the cost of the goods, providing the items are unused, unopened and in a saleable condition. When returning any items back to us, please pack your items in appropriate packaging and, if possible, include your original order number and your name and address including postcode, along with a note to let us know what the issue with the product was.

Please be aware that we do not accept the return of any of our patterns due to copyright laws. We can only accept unopened balls of yarn and kits that are in a resaleable condition. We do not accept the return of yarn that was purchased as part of a colour pack unless the whole pack is returned unused.

Please contact us for the returns address.

Customers are liable for the costs of returning the goods to us and we advise you to obtain a proof of postage receipt.

Please note: We will not be able to refund any postage costs from the original order.